Helping Orbital Automate Sales, Support, and Delivery
Client
Orbital
Year
2025
Orbital had built an incredible product: a sleek, no-code website kit designed for SaaS startups to launch fast. Their growth was picking up speed, but their internal operations weren’t scaling with them. Every purchase triggered a series of manual steps — sending emails, granting access, onboarding users, and answering the same support questions again and again.
They knew the product was built for speed — now they needed their backend to match.
What We Found:
Orbital was using tools like Gumroad, Notion, Webflow, and Airtable — but everything was stitched together manually. Purchase confirmations, file delivery, and support intake were handled manually via email or DM. It worked at first — but as sales increased, so did the friction.
What We Did:
We designed a streamlined Done-For-You automation system that let Orbital run like a true productized SaaS brand:
Purchase-to-Delivery Automation using Zapier, connecting Gumroad to email and Airtable to instantly deliver files and grant access after each purchase.
Customer Onboarding Automation with Make (Integromat), triggering onboarding emails, setup guides, and personalized welcome messages.
Support Intake Chatbot built with OpenAI, helping users find answers, access documentation, or submit support tickets — without human intervention.
Feedback Loop Automation via Typeform + Notion, collecting product insights and syncing them directly to their internal roadmap.
The Result:
Orbital reduced time spent on post-purchase support by 70%, eliminated manual onboarding entirely, and created a smoother, more polished user experience. With automation running in the background, they now focus fully on product improvements and scaling their customer base.
Scope of Work
