How We Helped Infinity Automate Customer Experience and Scale
Client
Infinity
Year
2025
Infinity was gaining momentum fast — their sleek branding, quality products, and growing online presence were turning heads. But with that growth came operational strain. Every campaign led to spikes in orders, support requests, and fulfillment headaches. Their small team was juggling everything from abandoned cart emails to post-purchase updates, all manually.
They came to us wanting one thing: “We need to scale without burning out.”
What We Found:
Infinity’s customer journey was strong on the front-end — but behind the scenes, it was held together by repetitive tasks. Their team was manually tracking orders, replying to FAQs, managing review requests, and segmenting email lists for campaigns. It was a goldmine for automation.
What We Did:
We built a Done-For-You automation system to support Infinity’s rapid growth without adding headcount:
Abandoned Cart Recovery with Make (Integromat), using dynamic flows that triggered targeted emails and SMS based on product interest.
AI-Powered Chatbot using OpenAI + Voiceflow, answering product questions, handling shipping inquiries, and guiding new customers to the right scent.
Automated Post-Purchase Sequences with Klaviyo + Zapier, delivering product usage tips, upsells, and review requests at the perfect time.
Customer Segmentation & Campaign Sync using n8n, auto-tagging VIP buyers and syncing with their marketing platform for more personalized outreach.
The Result:
Infinity saw a 28% increase in recovered sales, a 50% reduction in support tickets, and a major uplift in repeat purchases — all powered by automation. With their backend running smoothly, they now focus on growing the brand, launching new products, and deepening their community.
Scope of Work
