How We Helped Axiom Streamline Operations with AI Automation
Client
Axiom
Year
2025
When Axiom reached out to us, their online store was thriving — orders were rolling in, their audience was growing, and product drops were creating real buzz. But behind the scenes, the team was barely keeping up. Manual tasks were stacking up: tracking orders, replying to repetitive customer questions, updating spreadsheets, and chasing abandoned carts.
They knew automation could help — they just didn’t know where to start.
What We Found:
After auditing their systems, we saw that a huge portion of their time was spent on tasks that could be completely automated. Order tracking updates, post-purchase communication, and customer support were the biggest drains. Their tools were in place — Shopify, Klaviyo, Slack, Google Sheets — but none of them were talking to each other.
What We Did:
We designed a Done-For-You automation system tailored to Axiom’s stack and needs:
Order Tracking & Fulfilment Sync using Zapier, connecting Shopify, email, and Slack to automatically update customers
and notify the team.
AI-Generated Mockup Images using a custom image generation pipeline, allowing the team to instantly create high-quality, on-brand visuals for product drops and marketing. With just a few prompts, they could generate mockups ready for web, email, and social — dramatically reducing design time and unlocking more creative flexibility
AI-Powered Chatbot with OpenAI, answering product questions, sizing inquiries, and order lookups — reducing repetitive support requests.
Abandoned Cart Recovery Workflows using Make (Integromat), triggering personalized email and SMS follow-ups to recover lost sales.
Automated Post-Purchase Review Requests using Power Automate, encouraging more reviews and UGC — all hands-off.
The Result:
Axiom reduced manual workload by 45%, recovered over $12K in abandoned sales in just one month, and dramatically improved their customer experience. With automation handling the repetitive work, the team now focuses on growth, product, and community — not spreadsheets and support tickets.
Scope of Work
